SSi Service Strategies Inc.

Email Tracking

 
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SSi

Email Tracking and Archiving

  Tracking Email within the Organization

Tracking within Secure Messaging saves vital information on all the email traffic in a comma separated log file. You can keep track of every email that is sent and received, who it is to and from, when it was sent, if there were files attached to the email and how large the email was. This tracking file can be imported into a database/spreadsheet program for further analysis. The file will contain the following information:

ID,"I" or "O",Date,Time,From,To,Subject,"B" or "",Size

This may be explained a little more by spelling it out like this: Message-ID, Incoming/Outgoing, Date, Time, Sender, Recipient, Subject, Attachment, Mail Size in bytes.

The email tracking ID is a unique number created in sequence from day 1. If one message is for two recipients, there is one line per recipient but with the same ID number.

Archiving Email

Keep copies of email messages for safe-keeping, future reference or message analysis. Messages can be archived by sender, receiver or content to avoid the storage problem associated with archiving all messages.

 

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Service Strategies Inc.

2392 Mount Vernon Rd

Dunwoody, GA 30338-3092

678-441-0020   800-662-1615

assist@ssimail.com
 

 

Copyright © 1998-2002 Service Strategies Inc. All rights reserved.
Revised: November 20, 2003.